How can we help you?

- Troubleshootings
- User guides & Manuals
- Updates & drivers
- Compatibility
- Contact us

Troubleshootings

IRISnotes™ 1 / IRISnotes™ 2 Express / IRISnotes™ Executive 1 / IRISnotes™ Executive 2 Windows Mac
1. Can I install MyScript Notes Lite on Mac OS X?   ok
2. How do I completely uninstall the IRISnotes™ Executive application?   ok
3. Where do I find my activation code? ok ok
4. How do I activate the IRISnotes™ Executive application? ok ok
5. My notes are not transferred when receiver is plugged ok ok
6. How do I improve the recognition? ok ok
7. IRISnotes™ Executive : it will only download my notes as TIFF files   ok
8. The pen will not communicate with the receiver ok ok
9. The receiver will not increment the page number when I press on the button ok ok
10. The ink refill does not work ok ok
11. How do I erase notes from the receiver? ok ok
12. Is it compulsory to use refills delivered with the device? ok ok
13. What battery models work with the IRISNotes™? ok ok
     
IRISnotes™ 1 for Smartphones    
1. Where do I find the Android application for my IRISnotes™ for Smartphone? ok  
2. Can I also use the IRISnotes™ for Smartphones with an Android 3 (honeycomb) or Android 4 (Ice Cream Sandwitch) tablet? ok  

Documentation

IRISNotes™ 1
Download
 
IRISNotes™ 1 for Smartphones
Download
 
IRISNotes™ Executive 1
Download
 
IRISNotes™ Express 2
Download
 
IRISNotes™ Executive 2
Download
 
Quick User Guide: The Quick User Guides provide general guidelines for installing and using the product.
User Guide: The User Guides cover all the features available in the product.
Quick Tutorials: The Quick Tutorials address critical steps to take when using the product.

Download the latest update

IRISNotes™ Executive 1.0
Download

Compatibility

For Windows Windows XP Windows Vista 32/64bit Windows 7 32/64bit Windows 8 32/64bit
IRISnotes 1.0 Standard / Executive Yes Yes Yes Yes
IRISnotes 2.0 Express / Executive Yes Yes Yes Yes

For Macintosh Mac OSX 10.6* Mac OSX 10.7* Mac OSX 10.8* Mac OSX 10.9*
IRISnotes 2.0 Express Yes (1) Yes (1) Yes (1) Yes (1)
IRISnotes 2.0 Executive Yes Yes Yes Yes
IRISnotes 1.0 Yes (1) Yes (1) Yes (1) No
IRISnotes 1.0 Executive Yes Yes Yes No
           
* Mac OSX 10.6 (Snow Leopard) - Mac OSX 10.7 (Lion) - Mac OSX 10.8 (Mountain Lion) - Mac OSX 10.9 (Mavericks)
(1) The hand writing recognition is not supported on Mac OS X. Only an image of the notes will be saved.