How can we help you?

- Troubleshootings
- User guides & Manuals
- Updates & drivers
- Compatibility
- Contact us

Troubleshootings

IRISnotes™ 1 / IRISnotes™ 2 Express / IRISnotes™ Executive 1 / IRISnotes™ Executive 2 Windows Mac
1. Can I install MyScript Notes Lite on Mac OS X?   ok
2. How do I completely uninstall the IRISnotes™ Executive application?   ok
3. Where do I find my activation code? ok ok
4. How do I activate the IRISnotes™ Executive application? ok ok
5. My notes are not transferred when receiver is plugged ok ok
6. How do I improve the recognition? ok ok
7. IRISnotes™ Executive : it will only download my notes as TIFF files   ok
8. The pen will not communicate with the receiver ok ok
9. The receiver will not increment the page number when I press on the button ok ok
10. The ink refill does not work ok ok
11. How do I erase notes from the receiver? ok ok
12. Is it compulsory to use refills delivered with the device? ok ok
13. What battery models work with the IRISNotes™? ok ok
     
IRISnotes™ 1 for Smartphones    
1. Where do I find the Android application for my IRISnotes™ for Smartphone? ok  
2. Can I also use the IRISnotes™ for Smartphones with an Android 3 (honeycomb) or Android 4 (Ice Cream Sandwitch) tablet? ok  

Documentation

IRISNotes™ 1
Download
 
IRISNotes™ 1 for Smartphones
Download
 
IRISNotes™ Executive 1
Download
 
IRISNotes™ Express 2
Download
 
IRISNotes™ Executive 2
Download
 
Quick User Guide: The Quick User Guides provide general guidelines for installing and using the product.
User Guide: The User Guides cover all the features available in the product.
Quick Tutorials: The Quick Tutorials address critical steps to take when using the product.

Download the latest update

IRISNotes™ Executive 1.0
Download

Compatibility

For Windows Windows XP Windows Vista 32/64bit Windows 7 32/64bit Windows 8 32/64bit
IRISnotes 1.0 Standard / Executive Yes Yes Yes Yes
IRISnotes 2.0 Express / Executive Yes Yes Yes Yes

For Macintosh Mac OSX 10.4* Mac OSX 10.5* Mac OSX 10.6*
Mac OSX 10.7* Mac OSX 10.8*
IRISnotes 2.0 Express No (1) No / Yes (1) Yes (1) Yes (1) Yes (1)
IRISnotes 2.0 Executive No No / Yes Yes Yes Yes
IRISnotes 1.0 No No (1) Yes (1) Yes (1) Yes (1)
IRISnotes 1.0 Executive Yes Yes Yes Yes Yes
           
* Mac OSX 10.4 (Tiger) PPC/Intel - Mac OSX 10.5 (Leopard) PowerPC / Mac Intel - Mac OSX 10.6 (Snow Leopard) - Mac OSX 10.7 (Lion) - Mac OSX 10.8 (Mountain Lion)
(1) The hand writing recognition is not supported on Mac OS X. Only an image of the notes will be saved.